RETURN POLICY
We want to make your return or exchange quick and easy. We've organized our Return Policy into clear articles so you can find the information that applies to your order.
RETURN ELIGIBILITY REQUIREMENTS
If you are not completely satisfied with your purchase, you may return your item(s) within 30 days of delivery for store credit. Returns must meet the following criteria:. • Original condition• Unwashed, unworn, unaltered• Tags attached• Original pac
NORTH AMERICAN RETURNS & EXCHANGES
Returns are now free in Canada and the United States. • We provide a free return shipping label. • Store credit is issued once your item is received and verified. • Store credit has no expiry and can be used online at any time. • Exchanges follow the
INTERNATIONAL RETURNS & EXCHANGES
• We provide the return shipping label. • Label cost is deducted from your store credit. • Store credit is issued once your item is received and verified. • Store credit has no expiry and can be used online at any time. • Exchanges follow the same pr
HOW DO I INITIATE A RETURN?
Starting a return is simple. All Ride Rich returns and exchanges must be initiated through our Contact Us Page so our team can review and issue the correct return label. To start your return, please fill out our contact us form with the following inf
PROCESSING TIMES
• Store credit is issued within 2–6 business days after your return is received• During peak periods, processing times may vary. • Store credit is sent to the email used at checkout• It can be used online for any future Ride Rich purchase
RETURNS FOR GIFT CARD PURCHASES
Items purchased using a Ride Rich gift card may be returned for store credit only. • Store credit will be reissued as a new code• Store credit cannot be transferred back to the original gift card• No cash or refund value will be provided. Gift cards
HOLIDAY RETURN POLICY
• Purchases made November 15 – January 5 may be returned until January 5• Eligible items are issued as store credit• Items must meet all Return Eligibility Requirements. • Black Friday / Cyber Monday items — Final Sale• Boxing Day items — Final Sale•
FINAL SALE MERCHANDISE
The following items are final sale and cannot be returned or exchanged:. • Black Friday / Cyber Monday items• Boxing Day items• Clearance items• Gift Cards• Items listed as “Final Sale” at checkout. Final sale items are not eligible for store credit
IMPORTANT NOTES
To ensure a smooth return experience, please keep the following in mind:. • Every return label is unique to your specific request• Do not combine items from different orders into one return package• Do not add extra items that were not included in yo