WARRANTY INFORMATION
Learn more about our warranty and how to file a warranty claim.
WHAT IS THE WARRANTY POLICY?
Ride Rich products are made with high quality materials and craftsmanship, to protect you while riding, and we stand behind each one. Ride Rich products purchased from an Authorized Retailer are fully warranted against defects in materials and workma
WHAT ISN'T COVERED UNDER WARRANTY?
When you’re busy seizing the streets, we recognize that accidents can and do happen. Although not covered under warranty, tears, rips or other damage to your Ride Rich product can possibly be serviced through our repairs department for a reasonable c
WHAT IS NORMAL WEAR AND TEAR?
We manufacture every product to meet our superior standards, but no matter how carefully you use and care for your Ride Rich product, nothing lasts forever. Gear used every day will degrade faster than someone who only wears their product once or twi
DO I NEED TO CLEAN MY JACKET BEFORE SENDING IT BACK?
Yes. For us to service your claim, your item must be cleaned before it arrives for the protection of our staff and in accordance with Health & Safety Standards. Any product that arrives unclean will be subject to a cleaning fee (depending on care ins
DO YOU PROVIDE ALTERATIONS?
Unfortunately, we do not have the capacity to perform custom alterations or modifications at this time.
WILL TAILORING OR ALTERING MY RIDE RICH PRODUCT VOID THE WARRANTY?
We understand you may wish to alter or modify your Ride Rich item to suit your body or needs. Should you choose to tailor your Ride Rich item, we will continue to provide warranty service to any un-altered areas of your item. We recommend using the s
WILL RIDE RICH REPAIR OR REPLACE MY PRODUCT?
If a Ride Rich product fails due to a manufacturing defect, we will repair the item at our expense. If the product is not repairable, or the cost of the repairs exceeds the value of the product, at our discretion, we may choose to replace the product
HOW LONG WILL IT TAKE TO GET MY PRODUCT BACK?
We aim to have your product back to you as quickly as possible so you can get back on two. Our typical turn-around time is four weeks from the time we receive your product to when it ships back to you. Please keep in mind that fall/winter is our busi
HOW MUCH WILL IT COST TO GET REPAIRS DONE?
For any repairs covered by our warranty policy there is no charge to you. Non-warranty repair costs will vary, depending on the materials and length of time required. Once we have received and assessed your product, we will contact you regarding repa